Support Center
How can we help? We're here for you.
Find answers, get guidance, and make the most of your DreamLink experience.
Getting Started
Set up your DreamLink and start sleeping better tonight.
Product & Features
Learn about your DreamLink's capabilities.
App & Software
Get the most from the DreamLink app.
Shipping & Delivery
Track orders and delivery information.
Returns & Warranty
Returns, exchanges, and product care.
Frequently Asked Questions
How is DreamLink different from other sleep devices?
DreamLink is a pillow-form sleep system — no wearables, no headbands, no setup. Unlike sleep trackers that only monitor, DreamLink actively guides your sleep through sound, light, gentle neural guidance, touch, and scent — adapting in real-time to your brain signals.
Is DreamLink safe to use every night?
Yes. DreamLink is designed for nightly use. The EEG sensors are non-invasive and only touch your hair, not your scalp. All stimulation modalities operate well within safe, tested limits. The device is CE, FCC, and UL certified.
Do I need to wear anything on my head?
No. DreamLink's sensors are built directly into the pillow surface. Simply lie down — the pillow does the rest. This is what makes DreamLink unique: true zero-contact sleep technology.
What happens to my sleep data?
Your data belongs to you. All brainwave data is encrypted end-to-end. You can export or delete your data at any time from the app. We never sell your data to third parties.
Which DreamLink model is right for me?
Lite is perfect for essential sleep tracking and smart wake. Pro adds real-time brainwave sensing and full Dreamo programmes. Ultra offers clinical-grade precision with 3D-printed customization and real-time emotion analysis.
Can I return DreamLink if it doesn't work for me?
Yes. We offer a 30-night trial with full refund if you're not satisfied. The pillow must be returned in good condition with all accessories. Return shipping is free in most regions.
Still need help?
Our support team is ready to assist you with any questions or concerns.
Email Us[email protected] · We typically respond within 24–48 hours.