Warranty Coverage
What the DreamLink warranty typically covers, what is excluded, and how to file a claim.
What is usually covered
- Manufacturing defects in materials or assembly
- Failures that occur under normal use and approved care
- Power or connection issues caused by covered hardware faults
What is usually not covered
- Accidental damage or liquid exposure outside approved guidance
- Unauthorized repairs or modifications
- Damage caused by non-approved cleaning or power accessories
How to file a claim
- Collect your order number, serial number, and photos or video of the issue.
- Contact support with a clear description of when the issue started.
- Follow any diagnostic steps before shipping the device back.