Customs & Duties
What customs fees are, when carriers collect them, and how to avoid clearance delays.
Who charges customs fees
Duties and taxes are imposed by the destination country, not by DreamLink. In some markets they are prepaid at checkout; in others the carrier or customs authority collects them before delivery.
What can delay clearance
- Missing phone number or incomplete delivery address
- Unpaid duties or taxes
- Identity verification requests from the carrier
- Market-specific restrictions on connected hardware
What support can help with
Support can help confirm shipment documents and order values, but local authorities make the final clearance decision. If a package is held, act quickly when the carrier asks for payment or documents.